Privacy Policy

PRIVACY POLICY
Last Updated: November 1, 2025

1. INTRODUCTION

This Privacy Policy explains how TicketRelay (“we,” “us,” or “our”), operating through ticket-relay.com, collects, uses, and protects your personal information when you visit our website, create an account, contact us, or place an order.

We are committed to protecting your privacy and complying with applicable data protection laws, including:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018 (United Kingdom)

  • EU General Data Protection Regulation (GDPR), where applicable

  • California Consumer Privacy Act (CCPA/CPRA), where applicable

2. DATA CONTROLLER

Data Controller:
TicketRelay Ltd (trading as “TicketRelay”)
27 King William Street
London, EC4R 9AF
United Kingdom

Website: https://ticket-relay.com
Email: ticketsrelay@outlook.com

3. INFORMATION WE COLLECT

A. Information You Provide

We may collect information you provide directly to us, including:

  • Name, email address, phone number

  • Billing address (and delivery address if applicable)

  • Order details (event, seat/category, quantity)

  • Payment information (processed securely by our payment processors; we do not store full card details)

  • Communications with our customer support team

B. Information Automatically Collected

When you use our website, we may automatically collect:

  • IP address and approximate location (city/region-level)

  • Browser type, device information, operating system

  • Pages viewed, clicks, and interactions with the site

  • Referrer/exit pages and timestamps

  • Cookies and similar technologies

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill ticket orders and deliver digital tickets (or order confirmations)

  • Communicate order updates, confirmations, and important service messages

  • Provide customer support and respond to inquiries

  • Prevent fraud, secure transactions, and protect users and our business

  • Comply with legal, tax, and accounting obligations

  • Improve website performance, user experience, and our services

  • Maintain records of consent and preference settings where required

5. LEGAL BASIS FOR PROCESSING

Under applicable data protection laws, we process personal data on the following legal bases:

  • Contract performance: to complete your purchase and provide the tickets/services you request

  • Legal obligations: to meet regulatory, tax, or accounting requirements

  • Legitimate interests: to prevent fraud, improve our services, and ensure platform security

  • Consent: where required (e.g., certain marketing communications or non-essential cookies)

6. DATA SHARING

We may share your information with trusted service providers only as needed to operate our business, including:

  • Payment processors (e.g., Stripe and other payment partners)

  • Ticketing and event partners (to validate, issue, or deliver tickets where relevant)

  • Hosting, analytics, and technical providers (e.g., website hosting, security services, performance monitoring)

  • Customer support tools used to manage requests and communications

  • Authorities where required by law, regulation, court order, or to protect rights and safety

We do not sell your personal data to third parties.

7. INTERNATIONAL TRANSFERS

Your personal data may be processed outside the UK or EEA (for example, where service providers host data internationally). Where transfers occur, we implement appropriate safeguards in accordance with UK GDPR/GDPR requirements, such as:

  • Adequacy regulations/decisions where applicable

  • Standard Contractual Clauses (SCCs) and/or the UK International Data Transfer Addendum

  • Additional technical and organizational safeguards where required

8. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Policy, including legal and accounting obligations. Typical retention periods:

  • Order and accounting records: up to 6 years (UK standard) and longer if required by law or disputes

  • Customer support communications: up to 3 years

  • Technical logs and cookie data: typically up to 13 months (subject to your cookie configuration and applicable law)

Retention may be extended where necessary to establish, exercise, or defend legal claims.

9. YOUR RIGHTS

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate or incomplete data

  • Deletion of your data (in certain circumstances)

  • Restriction of processing

  • Objection to processing (including direct marketing)

  • Data portability

  • Withdrawal of consent (where processing is based on consent)

  • The right to lodge a complaint with a supervisory authority (e.g., the UK Information Commissioner’s Office)

To exercise your rights, contact: ticketsrelay@outlook.com

10. SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

11. CHILDREN’S PRIVACY

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to delete it.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The latest version will always be available on ticket-relay.com, and the “Last Updated” date will reflect the most recent changes.

13. CONTACT

TicketRelay Ltd
27 King William Street
London, EC4R 9AF
United Kingdom

Email: ticketsrelay@outlook.com