Events subject to special terms & conditions of sale

What does this mean?

Some events impose specific rules (use, transfer, resale). These come from the organizer and must be respected.

Can I resell these tickets?

It depends on the event’s terms. Check the information attached to your ticket, or contact support if unclear.

Fan Wallet: your smartphone becomes your ticket

How does it work?

Your ticket is stored on your phone. On the event day, present the QR code at the entrance (no printing needed).

Can I transfer my ticket?

If the event allows it, you can transfer your ticket from your account/ticket to another user.

Official fan-to-fan resale (AccesConcerts)

What is official resale?

A secure channel allowing a fan to resell to another fan, with checks and issuance of a valid ticket for the buyer.

List a ticket for resale

From your account, open the relevant order and start the resale listing. Set your price, then publish.

Is it safe to buy a resold ticket?

Tickets listed go through a verification process. After purchase, the buyer receives a usable ticket.

Cancel a resale listing

As long as the ticket hasn’t been sold, you can remove the listing from your account.

Need help / event not eligible

Contact the resale team: they can explain the available options depending on the event.

How to pick up my tickets in store?

Required documents

Bring your order confirmation and a valid ID matching the name on the reservation.

What if my event is cancelled or postponed?

Cancellation

If the event is cancelled, the handling (refund/credit) follows the policy announced for that event.

Postponement

If the event is postponed, tickets usually remain valid for the new date (unless stated otherwise).

How to manage my customer account?

Access my orders

Log in and open “My orders” to view your purchase history and access your tickets.

Edit my details

In “Settings”, you can update personal information, password, and communication preferences.

How to book tickets?

Booking steps

1) Find the event 2) Select seats & prices 3) Add to cart 4) Log in / create an account 5) Secure checkout 6) Receive your tickets.

How to track my orders?

Real-time tracking

In your account, order status is updated (processing, delivered, tickets available, etc.).

Notifications

Emails may be sent for each important step (confirmation, availability, etc.).

How to choose seats on the venue map?

Interactive seating plan

Use the seating plan to zoom, view details, and select available seats.

E-Ticket / M-Ticket: how does it work?

E-ticket PDF

Your ticket arrives as a PDF by email: you can print it or show it on your phone at the entrance.

M-ticket

Mobile ticket: access via wallet/app, scanned directly at the gate.

Cancellation insurance: how does it work?

Overview

Optional coverage for certain valid reasons (depending on the contract). Documents and deadlines vary by insurer.

Presales: what are they for?

Early access

Presales give access to ticketing before the public on-sale (often with a code or membership/registration).

What is the Platinum program?

Overview

Premium offer providing perks (depending on event): better categories, VIP options, add-ons, etc.

AccesConcert gift cards

How to use

The gift card is applied at checkout: enter the code to deduct the amount from your order total.

Billetcollector™: a souvenir ticket for fans

What is it?

A “collector” option: a personalized souvenir ticket (limited edition) to keep a memory of your event.

Contact us

Need help?

Use the form (button below) or email: support@accesconcert.fr.